Frequently Asked Questions

No, You Can Also Place An Order As A Guest. But, There Are Some Perks If You Have An Account With Us:

• Quick Checkout Process
• Easily View Your Order Status And Order History
• Receive Updates Detailing Our New Releases And Special Promotions

When Purchasing Online Using Your Credit Card, All Of Your Information Is Entered Into A SSL Secure Web Page. Your Information Is Then SSL-Encrypted And Sent Directly To Our Credit Card Provider's Network, Where Your Card And Transaction Is Authorized And Approved. Your Credit Card Information Is Not Stored On Our Servers.

You are able to cancel your order with no penalty! You must cancel your order 48 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@abrasivesmaster.com. All you need to do is send us an email with the subject line "CANCEL".

Promotion And Discount Codes Cannot Be Used In Conjunction With Other Promotions And Discounts Unless Stated Otherwise.

A Shipping Confirmation Is Emailed To You As Soon As Your Purchase Has Been Shipped, Which Will Allow You To Track The Status Of Your Shipment.

• You Can Track Your Order Here.

If Something Is Still Missing, Please Contact Us Immediately.

All Orders Are Handled And Shipped Out From Our Warehouse In China. Please Allow Extra Time For Your Order To Be Processed During Holidays And Sale Seasons.

We Processes Orders Between Monday And Friday. Orders Will Be Processed Within 1-2 Business Days From The Order Date And Shipped The Next Day After The Processing Day. Please Note That We Don't Ship On Weekends.

Please Contact Us After 5 Business Days From The Day You Completed Your Payment If You Do Not Receive Tracking Confirmation.

Standard Shipping: YunExpress,
Estimated Delivery Time: 7-14 Business Days

Express Shipping: DHL, FedEx, UPS,
Estimated Delivery Time: 3-7 Business Days

Since Our Website And Service Are Based On English, All The Information That You Typed In Is Required To Be English Input Method, Including Punctuations. If Certain Letters Of Your Address Contain Non-English Letters, You Are Advised To Use The Similar English Ones Instead. For Example, You May Change Letter "?" To "C".

Please Be Advised That Your Shipping Address Cannot Be Revised After The Order Has Been Processed Or Shipped. Kindly Update Your Shipping Address To Your Residential Address Instead Of Your Vacational Address As We Do Not Know How Long The Destination's Customs Department Will Have The Package On Hold.

China Mainland.

Standard Shipping: YunExpress
Estimated Delivery Time: 7-14 Business Days

Express Shipping: DHL, FedEx, UPS
Estimated Delivery Time: 3-7 Business Days

We Are Proud Of Our Products And Guarantee Them To Perform Properly With Normal And Proper Usage. If You Are Not 100% Satisfied With Any Abrasive Product That Was Shipped From Our Stock, You May Return It For A Full Refund. Custom Products That Were Manufactured To Your Specification Are Non-Returnable.

Please Contact Us From Receiving Your Order. Please Provide Your Order Number As Well As The Reason For Your Return. Our Customer Service Team Will Review The Return Request And Will Send Further Instructions If The Return Is Approved. For A List Of Final Sale Items, Please See Our Returns Policy. All Returns Must Be In Original Condition With Packaging Intact.

If The Refund Is Not Caused By Our Fault,All Return Shipping Fees And Other Miscellaneous Fees Are The Responsibility Of The Customer.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All Refunds Will Be Credited To Your Original Form Of Payment. If You Paid By Credit Or Debit Card, Refunds Will Be Sent To The Card-Issuing Bank Within 7-10 Business Days Of Receipt Of The Returned Item Or Cancellation Request. Please Contact The Card-Issuing Bank With Questions About When The Credit Will Be Posted To Your Account.

If You Haven't Received A Credit For Your Return Yet, Here's What To Do: Contact The Bank/Credit Card Company. It May Take Some Time Before The Refund Is Posted To Your Account.

On The Account Page, Fill In Your Email And Click "Submit", You’ll Be Redirected To A Page Where You Can Create A New Password.

On The Login Page, Click “Lost Password?” And You’ll Be Redirected To A Page Where You Can Create A New Password.

Please Contact Us So We Can Change Your Email Address. We Can Change Your Email Address, Name, And Address But We Cannot Change Your Order.

We Accept All Major Credit Cards (Visa, MasterCard, Maestro, American Express, Western Union) And PayPal Payments. We Do Not Accept Personal Checks, Money Orders, Direct Bank Transfers, Debit Card Payments, Or Cash On Delivery.

All Of Our Transactions Are Based In US Dollars. If Your Credit Card Is Based In Another Currency, Your Order Total Will Be Calculated In Accordance With The Daily Exchange Rate Of The Date Your Card Issuer Processes The Transaction.

The Prices Displayed On Our Site Are Tax-Free In US Dollars, Which Means You May Be Liable To Pay For Duties And Taxes Once You Receive Your Order.

Import Taxes, Duties, And Related Customs Fees May Be Charged Once Your Order Arrives To Its Final Destination, Which Are Determined By Your Local Customs Office.

Payment Of These Charges And Taxes Are Your Responsibility And Will Not Be Covered By Us. We Are Not Responsible For Delays Caused By The Customs Department In Your Country. For Further Details Of Charges, Please Contact Your Local Customs Office.